Returns & Refunds
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your Order number
- Image what is wrong with the product.
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
TORCC offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date. You, the customer, will be responsible for a $4.99 flat rate return shipping fee which will be deducted from the final refund amount.
Shipping charges from the original purchase are non-refundable. Returns must be accompanied by the original purchase receipt or packing slip/order number.
Thank you for choosing TORCC. We value your business and strive to provide the best possible service. If you have any further questions or concerns, don't hesitate to reach out to us.
*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.